Read about conflict management techniques.
Enjoy this excerpt from one of our published books.
Since the COVID-19 pandemic has entered our world, business as usual has changed drastically. Being security professionals in a healthcare environment, we are dealing with a variety of challenges even without the addition of COVID-19 to the equation. Emotions fueled by anxiety and escalated fear of others, coupled with the devastation and destruction of panic are the ingredients needed for chaos...
Enjoy this excerpt from one of our published books.
I was passing through the Emergency Department when an angry-looking man walked in through the front door. He was a hard figure to miss. He wore a denim jacket with the sleeves torn off and emblazoned on his makeshift vest were the colors of a well-known and notoriously violent motorcycle gang. His bare arms were heavily inked with...
There is no denying it; hospitals can be difficult places to work. No matter which profession you’re in, from hospital security to nursing, the hours are long, and weekends and holidays are just another day at work. Moreover, with nursing shortages, an aging demographic, dwindling psychiatric care resources, and other factors creating increasing demands on healthcare providers from all sides, the...
With the pandemic waning, the team at Vistelar has been crazy busy with our virtual instructor-led training and, more recently, with our classroom work. We've been somewhat quiet with our Internet communications over the last many months, but with our new website launched and us being back on the road again, expect to hear from us more frequently.
Periodically, we will provide an update like this...
Vistelar, the highly regarded Milwaukee-based workplace conflict management company, is proud to announce that The National Law Enforcement Officer Hall of Fame honored co-founder Gary Klugiewicz as Trainer of The Year at their 2022 Induction Ceremony on March 24 in Maumee (Toledo), Ohio. Gary is nationally known as a leader in defensive tactics training and developed the Unified Tactical...
During the class, the instructors learned how to respond to institutional emergencies that include disturbance emergencies, medical emergencies, fire emergencies, and miscellaneous emergencies such as weather...
When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...
If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.
What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.
Background
The...
In a previous article, I made a case for there being just two attributes that drive the success of any organization — innovation and customer service. Then, in that article, I described how to improve customer service by providing a form of training that’s usually reserved for police and corrections officers.
