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The Cold Supper Tray + Beyond Active Listening
Posts about Healthcare
The Basketball Coach + The Universal Greeting
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If You Didn't Write it down, It Never Happened - Book Excerpt
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I Hear You're Upset, But…Redirections - Persuasion Sequence
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Is Everything Okay, Doctor? When Word Based Tactics Fail
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Good Doc, Bad Doc - Point of Impact Crisis Intervention
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Respond as a Team or React Like a Mob: The importance of training
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a level one trauma center in Chicago or at a small critical access hospital (CAH) with less than 25 beds in the middle of America’s corn belt.
Don't Lose When You Are on The Ground
In Healthcare the areas you work in are closed and confined spaces. Getting tripped, pushed, or tackled to the ground, or grabbed in the front or behind and pushed into furniture or equipment, or grabbed from any direction, thereby limiting your ability to escape can end badly.
Visting Hours Are Over; Showing Respect - Showtime Mindset
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Does Everyone Know You Are In Danger?
In Healthcare, as in most professional settings, people typically speak in a low volume to respect others needs for privacy, concentration, and communication.