The Role of Conflict Management Training in Stellar Customer Service
Vistelar Blog
Read about conflict management techniques.
Learn The One Personal Tactic you need to stay safe from most assaults
How Campuses Can Use Training + Expectations to Aid Suicide Prevention
College campuses are crowded places. From dorms and lecture halls to gymnasiums and dining halls, college students spend those formative years shoulder-to-shoulder. Is it still possible to be lonely and isolated on a college campus? What are the signs of loneliness, if it’s something other than just being physically alone? Most importantly, why do campus workers need to know the signs of...
Personal Situational Awareness - Confidence In Conflict Book Excerpt
Enjoy this excerpt from one of our published books.
Chapter 1
Your First Class - Personal Situational Awareness 101
After an awesome summer break filled with concerts and days at the beach, it was finally Amanda's college move-in day. As her parents pulled up in front of her dorm, she was surprised at just how many people were running around like crazy trying to unload books, food, clothes,...
A New Way of Thinking About Healthcare Worker Safety
Many years ago, when I was working as a hospital security officer, I was sent to a patient unit regarding a “combative patient.” Oddly enough, healthcare workers rarely regard themselves as being in “combat” when a patient is grabbing, hitting, or kicking them; but, when they describe someone who is acting out at the moment, they often choose the adjective “combative” to describe the behavior...
Five Approaches to Showing Respect - Confidence In Conflict Excerpt
Enjoy this excerpt from one of our published books.
Chapter 2
Five Approaches To Showing Respect (Respect Everyone)
In teaching this program to sports officials, I have encountered different age groups, different races, different ethnic groups and officials from different sports. Officials encounter the same types of people. All sports include different ages, races, genders and ethnic groups....Be Alert and Decisive - Confidence In Conflict Book Excerpt
Enjoy this excerpt from one of our published books.
Chapter 1
Be Alert and Decisive / Respond, Don’t React (Be Ready and Stay Safe)
To officiate a game effectively, we have to remain alert, be decisive and have a pre-planned practiced response to conflict in mind. Have you ever seen an official that doesn’t seem to be concentrating during a game? S/he may be checking a cell phone (I’ve seen...
A Security Leader's Roadmap for Affecting Change
Many times, security leaders recognize that if we are not to deliver on our mission, something in our operation needs to change. At the same time, we will likely be confronted with challenges that stand in the way of affecting that change.
Some of the more common challenges that we face in healthcare are competition for resources, resistance by those who may not believe change is needed, or...
Alter Your Reality - Confidence In Conflict Book Excerpt
Enjoy this excerpt from one of our published books.
Chapter 1
Alter your reality:
How to accept and anticipate conflict
Overview: F airy tales, Hollywood and Disney hijack our expectations for relationships. The fact is, conflict is present in our everyday lives. In this chapter, you will discover why anticipating and managing your aggravators is the first crucial step in holding your emotions...
How to Increase Safety for Healthcare Security Professionals
Since the COVID-19 pandemic has entered our world, business as usual has changed drastically. Being security professionals in a healthcare environment, we are dealing with a variety of challenges even without the addition of COVID-19 to the equation. Emotions fueled by anxiety and escalated fear of others, coupled with the devastation and destruction of panic are the ingredients needed for chaos...