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Posts about Conflict Management

Creating An Environment Incompatible with Violence - Book Excerpt

Creating An Environment Incompatible with Violence - Book Excerpt Chapter 3

 

 

Enjoy this excerpt from one of our published books.

Chapter 3

Creating an environment that  is incompatible with emotional and physical violence 

Act as if what you do makes a difference. It does.”– William James, philosopher and father of American psychology

In an analysis of 1.4 million Glassdoor reviews about company culture from people who have left their jobs, researchers Charlie and...

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Retail Loss Prevention: Are you ready for black friday?

Retail Loss Prevention- are you ready for black friday?

 

The frenzy of holiday shopping is about to begin, and retailers are ramping up for their Black Friday events. This means those in loss prevention are preparing themselves for what often is viewed as a stress-filled time of year. Whether you are working a uniformed or plain clothes position, proper preparation will help reduce that stress and make the holidays more enjoyable for you and the...

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Personal Protection - Do You Know What to Look For To Stay Safe?

Personal Protection - Do You Know What to Look For To Stay Safe?

The old saying, “You speak volumes before the first word is spoken,” couldn’t be truer!  As a personal safety expert and defensive tactics trainer with over 30 plus years of training and experience in law enforcement, corrections and the United States Marine Corps, I have often read assault victim reports, in which when asked what happened, the person shrugs, “I don’t know, he just punched me.”

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Understanding Workplace Violence on a Deeper Level - Book Excerpt

Ending Lateral Violence - Chapter 2 Featured Image

 

 

Enjoy this excerpt from one of our published books.

Chapter 2

Understanding Workplace violence on a deeper level 

No one wants to recognize (or admit) that they are a victim (of anything), so we often fail to identify certain behaviors as victimizing. But no matter how we personally understand and define lateral violence, bullying, abuse, discrimination, or harassment, it is time to expand...

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Listening to the Hand

Listening to the hand- Vistelar Blog Post

Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.

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