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Posts about Cognitive Challenges

Big, Mean, Angry Biker - Confidence In Conflict Book Excerpt

Confidence In Conflict For Healthcare Professionals

Enjoy this excerpt from one of our published books.

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I was passing through the Emergency Department when an angry-looking man walked in through the front door. He was a hard figure to miss. He wore a denim jacket with the sleeves torn off and emblazoned on his makeshift vest were the colors of a well-known and notoriously violent motorcycle gang. His bare arms were heavily inked with gang...

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Even in a Dark Alley, You’re Safe with Us

When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...

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