In healthcare environments, what you don't say can be just as powerful as what you do say. Research shows that approximately 93% of communication is affected by body language and non-verbal cues, making your silent signals a critical component of patient care. For healthcare professionals, mastering non-verbal communication isn't just about improving patient satisfaction—it's about creating...
The stark reality facing healthcare leaders today is undeniable: 81.6% of nurses report having experienced at least one type of workplace violence in the past year, with 45.5% reporting an increase in incidents in their units. This is especially alarming when you consider that less than a third of healthcare facilities have clear workplace violence incident reporting mechanisms in place. Perhaps...
The moment a patient first encounters you may determine not only their experience, but the trajectory of their entire care journey. Here's how the Universal Greeting can revolutionize your approach to patient interactions while building the foundation for successful Non-Escalation.
Healthcare organizations face a sobering reality: communication failures are among the leading causes of preventable medical errors, contributing to patient harm, increased costs, and damaged reputations. With over 400,000 hospitalized patients experiencing preventable harm annually and healthcare costs of medical errors ranging from $20-45 billion per year, the urgency for systematic...
In healthcare settings, every interaction carries the potential to either heal or harm. Even a routine medical encounter can quickly transform from a healing opportunity into a re-traumatizing experience. As healthcare professionals, understanding trauma-informed communication isn't just beneficial—it's essential for providing compassionate, effective care that honors the dignity of every...
Healthcare environments are high-pressure settings where emotions can run high and tensions can escalate quickly. With 76% of emergency room nurses reporting experiences with workplace violence and The Joint Commission noting a consistent increase in violence-related incidents over the past five years, the ability to prevent escalation when able and de-escalate situations verbally when necessary...
Healthcare organizations methodically budget for equipment, technology, supplies, and facilities. They forecast staffing needs, plan for market changes, and invest in strategic growth. Yet when it comes to conflict prevention, many organizations struggle to establish structured budgeting approaches. Conflict management initiatives often fall into the nebulous category of "soft skills" or...
Healthcare organizations invest heavily in regulatory compliance training—from annual workplace violence prevention modules to harassment awareness courses. Administrators track completion rates, verify documentation, and prepare for surveys with meticulously maintained records. When regulators visit, these training programs provide evidence of "reasonable efforts" to address workplace safety...
“Situational Awareness: Your First Line of Defense in Healthcare" — Episode 33
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
Subscribe to our podcast on Apple Podcasts
In healthcare's data-driven environment, leaders constantly evaluate return on investment for clinical initiatives, technological implementations, and operational changes. ROI calculations influence everything from capital expenditures to staffing models. Yet when it comes to the culture of respect within an organization, many leaders rely on intuition rather than metrics, assuming that while...
