What’s So Special About A Greeting? - Podcast
Posts about De-Escalation
Fred Rogers Taught Me Everything I Know about Crisis Intervention
Officers with APD attend course on combating conflict
Back in February of 2018, KVUE ABC did a story about Vistelar's training program for the Austin Police Department. Click the image below to read the article and watch a video about this training experience!
MBPD Officers Receive De-Escalation Training
Back in August of 2018, WMBF News did a story about Vistelar's training program for the MBPD in Myrtle Beach. Click the image below to read the article and watch a video of what we do!
Listening to the Hand
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.
Even in a Dark Alley, You’re Safe with Us
When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...
Causes Of Emotional and Physical Violence
If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.
What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.
Background
The...
Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy
When was the last time you took a listening class? If you are like most people, the answer is probably never.
During my eight years of post-secondary education and my 30+ years working in the corporate world, I know I never had any listening training. I received training on almost every imaginable topic (and some that were unimaginable), but never listening.