Skip to content
mobile-alt icon


map-marker-alt icon

1845 N. Farwell Ave. Milwaukee 53202

Vistelar Blog

Building Safe And Respectful Workplaces

Schedule Discovery Call
Train With Us

Posts about Workplace Violence

The Embattled Social Contract of Medicine

There is no denying it; hospitals can be difficult places to work.  No matter which profession you’re in, from hospital security to nursing, the hours are long, and weekends and holidays are just another day at work. Moreover, with nursing shortages, an aging demographic, dwindling psychiatric care resources, and other factors creating increasing demands on healthcare providers from all sides,...

Read More

First Responder Philosophy: Responding to Institutional Emergencies

Mike Delvaux and I just spent a week with a group of treatment professionals conducting the Principles of Stabilization and Control (P.O.S.C. ®) for Treatment Professionals Instructor Class.

During the class, the instructors learned how to respond to institutional emergencies that include disturbance emergencies, medical emergencies, fire emergencies, and miscellaneous emergencies such as weather...

Read More

Even in a Dark Alley, You’re Safe with Us

When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...

Read More

Causes Of Emotional and Physical Violence

If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.

What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.



Read More

Why Training In Interpersonal Relations Should Be The Core Training All Organizations Should Provide Their Employees

In a previous article, I made a case for there being just two attributes that drive the success of any organization — innovation and customer service. Then, in that article, I described how to improve customer service by providing a form of training that’s usually reserved for police and corrections officers.

Read More

A Coordinated Response is the Foundation of Safety for Patients and Staff

If you have ever responded to a behavioral emergency in a professional setting, such as a hospital or school, you might recall experiencing a lot of uncoordinated activity among a group of highly educated, capable, and well-meaning professionals. They may even have seemed to make things worse, rather than better. In retrospect, you might not even be able to put your finger on exactly what went...

Read More

Use This Rarely-Applied Listening Tactic To Clearly Demonstrate Empathy

When was the last time you took a listening class? If you are like most people, the answer is probably never.

During my eight years of post-secondary education and my 30+ years working in the corporate world, I know I never had any listening training. I received training on almost every imaginable topic (and some that were unimaginable), but never listening.

Read More

The New Year Brings Higher Expectations to Healthcare for the Management of Workplace Violence

A hand pointing at a tech screen displaying hexagons bubbles of topics.

The emphasis on violence prevention in the workplace, especially in the healthcare sector, continues to grow within the regulatory and certification communities. On November 15, 2017, The Centers for Medicare and Medicaid Services (CMS) enacted sweeping rules intended to “ensure adequate planning for both natural and man-made disasters.” The details of this specifically included active shooter...

Read More