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1845 N. Farwell Ave. Milwaukee 53202

Emergency Response

Prevent — Intervene — Recover — Mitigate
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Train With Us
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behavioral emergencies from starting by reducing pre-crisis conditions and behaviors

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verbally or physically, as required, to restore safety and stabilize a behavioral emergency

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by taking care of all involved in the emergency, and returning to normal operations

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by participating in post-incident safety and treatment planning to prevent recycling of the incident

Program Overview

This training focuses on how to implement and support a multidisciplinary team (Behavioral Emergency Response Team) whose role is to restore safety and promote recovery in crisis situations involving violent and/or self-destructive behaviors.

Target Audience

Individuals who are responsible for establishing or leading a Behavioral Emergency Response Team.

Download Program Summary- BERT

Issues Addressed That Require a Trained Response

  • Physical assaults and injuries
  • Unsafe restraint techniques, equipment, and applications
  • Uncoordinated and counterproductive activity among team members
  • Overuse use of physical restraints
  • Inadequate patient and staff follow-up care   
  • Recycling of violent incidents

…Which can lead to…

  • Reduced customer satisfaction and outcomes
  • Increased liability and reputational risks
  • More workers' compensation claims
  • Lessened employee morale and retention

Develop the Knowledge, Skills, and Abilities to

  • implement and deploy a Behavioral Emergency Response Team (BERT)
  • assess risks and threats, and repair conditions that contribute to behavioral emergencies
  • perform non-escalation and de-escalation to prevent and reduce emergency incidents
  • lead and coordinate team responses to  behavioral emergencies
  • communicate effectively with a neurodivergent population
  • verbally stabilize someone who has lost their ability to cope and is engaged in unsafe behaviors
  • physically stabilize someone when verbal stabilization is ineffective or unsafe to continue (e.g., manual stabilization, soft safety shields, behavioral restraints)
  • lead incident debriefings with the goal of preventing violence recycling

Confidence In Conflict Playbook: 12 Steps For Creating A Workplace That Is Incompatible With Conflict And Violence

Get Instant Access - Playbook CTA Blue