Caring Hurts: Study Shows What Nurses Already Know About Work-Related Stress
A lecture I once gave at a nursing conference about workplace violence, hosted by the Marquette University College of Nursing, was followed by a vigorous ...
Vistelar Insights
Building Safe And Respectful Workplaces
Patient v. Employee Satisfaction: A balancing act for HR
A busy urban psychiatric hospital sends employee satisfaction scores through the roof while increasing patient safety at the same time. How is this possible? ...
The Eye-Rolling Patient: What to do
If you work in healthcare spending long days with inpatients, then you probably know all too well about eye-rolling. Should we do something about it? What can ...
A Rope Breaks at its Thinnest Part
If there is anything that I have learned from all the tremendous mentors I’ve had in my career, it’s that wisdom is universal. Many truths transcend languages ...
The Cold Supper Tray + Beyond Active Listening—Book Excerpt
Enjoy this excerpt from one of our published books.
Fred Rogers Taught Me Everything I Know about Crisis Intervention
When Mr. Roger’s Neighborhood first aired on public television, I was seven years old. I remember seeing it for the first time and thinking, “This show is for ...
The Basketball Coach + The Universal Greeting—Book Excerpt
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If You Didn't Write it down, It Never Happened—Book Excerpt
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Is Everything Okay, Doctor? When Word Based Tactics Fail
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I Hear You're Upset, But…Redirections - Persuasion Sequence—Book Excerpt
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