“Post-Incident Recovery: The Forgotten Skill” — Episode 27

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

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Despite significant investments in de-escalation training, many healthcare organizations continue to struggle with workplace violence prevention. The harsh reality is that most de-escalation training programs fail to create lasting behavioral change or measurable safety improvements. However, a small number of high-performing systems have discovered approaches that consistently deliver...

For hospital leaders, HCAHPS scores and workplace violence statistics often seem like disconnected metrics managed by different departments with different priorities. Yet a closer examination reveals that these seemingly disparate measures share a common foundation: The quality of communication between healthcare providers, patients, and families.

Hospital leaders have traditionally viewed workplace conflict management and clinical quality improvement as separate domains with different methodologies, metrics, and ownership. However, forward-thinking healthcare organizations are recognizing that conflict management directly impacts clinical outcomes, creating opportunities to integrate these previously siloed approaches into a unified...

As healthcare organizations increasingly invest in de-escalation training, a critical question emerges: How do we know if these programs are actually working? Leading hospitals are moving beyond simplistic metrics like "number of staff trained" to implement sophisticated measurement frameworks that demonstrate real impact on safety, quality, and organizational performance.

“The Power of the Universal Greeting” — Episode 26

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

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Creating lasting culture change around workplace violence prevention requires more than good intentions—it demands strategic use of data to drive awareness, inform interventions, and measure progress. While many organizations track basic safety metrics, truly transformative culture change emerges from a more sophisticated approach to conflict-related data.

In healthcare and other high-risk environments, incident reports serve as essential tools for tracking workplace violence and safety concerns. However, these reports often capture only the tip of the conflict iceberg, leaving organizations with incomplete data and missed opportunities for prevention.

With regulatory scrutiny of workplace violence prevention intensifying, healthcare organizations face increasing pressure to demonstrate compliance with OSHA and Joint Commission standards. The question is no longer whether your organization will be evaluated on workplace violence prevention, but when, and whether you'll be prepared when that evaluation occurs.

Healthcare executives increasingly recognize that safety isn't just about patient outcomes—it's also a critical financial imperative. While patient safety has rightfully received significant attention and investment, workplace safety for healthcare staff often remains under-addressed despite its substantial impact on an organization's financial health.