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Read about conflict management techniques.

Even in a Dark Alley, You’re Safe with Us

Even in a Dark Alley, You’re Safe with Us

When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...

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Causes Of Emotional and Physical Violence

Causes Of Emotional and Physical Violence

If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.

What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.

Background

The...

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A Coordinated Response is the Foundation of Patient & Staff Safety

A Coordinated Response is the Foundation of Patient & Staff Safety

If you have ever responded to a behavioral emergency in a professional setting, such as a hospital or school, you might recall experiencing a lot of uncoordinated activity among a group of highly educated, capable, and well-meaning professionals. They may even have seemed to make things worse, rather than better. In retrospect, you might not even be able to put your finger on exactly what went...

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Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy

Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy

When was the last time you took a listening class? If you are like most people, the answer is probably never.

During my eight years of post-secondary education and my 30+ years working in the corporate world, I know I never had any listening training. I received training on almost every imaginable topic (and some that were unimaginable), but never listening.

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Healthcare Has Higher Expectations About Managing Workplace Violence

Healthcare Has Higher Expectations About Managing Workplace Violence

The emphasis on violence prevention in the workplace, especially in the healthcare sector, continues to grow within the regulatory and certification communities. On November 15, 2017, The Centers for Medicare and Medicaid Services (CMS) enacted sweeping rules intended to “ensure adequate planning for both natural and man-made disasters.” The details of this specifically included active shooter...

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