Enjoy this excerpt from one of our published books.
Read about conflict management techniques.
The challenges of providing care and even for the basic human needs of mentally ill and cognitively disabled people are nothing new. Nor are the many well-meaning attempts to address this difficult and multifaceted problem. Still, in the present age of staggering advances in technology, medicine, physics, and a renewed exploration of space, we are struggling for answers about how best to manage...
Contact professionals spend the vast majority of their time directly interacting with the general public or their organization’s customers or clients.
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a level one trauma center in Chicago or at a small critical access hospital (CAH) with less than 25 beds in the middle of America’s corn belt.
In Healthcare the areas you work in are closed and confined spaces. Getting tripped, pushed, or tackled to the ground, or grabbed in the front or behind and pushed into furniture or equipment, or grabbed from any direction, thereby limiting your ability to escape can end badly.