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Posts about Emergency Response

Burnout and Danger: The Emotional Cost of Healthcare Violence

Burnout and Danger: The Emotional Cost of Healthcare Violence

Healthcare professionals enter the field with a desire to help others, but many find themselves facing a reality far removed from this noble intention. In reality, they often become targets of verbal abuse, threats, and physical violence from the very people they're trying to help. While the physical dangers of workplace violence have started to receive significant attention, the psychological...

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Verbal Defense ROI: How Communication Training Reduces Liability Costs

Verbal Defense ROI: How Communication Training Reduces Liability Costs

In an increasingly litigious healthcare environment, organizations face growing exposure to liability claims related to workplace interactions. From patient confrontations to staff disputes, how your team communicates directly impacts your legal and financial risk. Effective verbal defense training offers a powerful risk mitigation strategy with a measurable return on investment.

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First Responder Philosophy: Responding to Institutional Emergencies

First Responder Philosophy: Responding to Institutional Emergencies
Mike Delvaux and I just spent a week with a group of treatment professionals conducting the Principles of Stabilization and Control (P.O.S.C. ®) for Treatment Professionals Instructor Class.

During the class, the instructors learned how to respond to institutional emergencies that include disturbance emergencies, medical emergencies, fire emergencies, and miscellaneous emergencies such as weather...

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A Coordinated Response is the Foundation of Patient & Staff Safety

A Coordinated Response is the Foundation of Patient & Staff Safety

If you have ever responded to a behavioral emergency in a professional setting, such as a hospital or school, you might recall experiencing a lot of uncoordinated activity among a group of highly educated, capable, and well-meaning professionals. They may even have seemed to make things worse, rather than better. In retrospect, you might not even be able to put your finger on exactly what went...

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