Read about conflict management techniques.
“Active Assailants in Healthcare: The Pros, Cons and Ethics of Run, Hide, Fight Training ”
Host: Lisa Terry
Guests: Stephanie Doty, MSN, MBA, RN, CHSP, CPHRM, Doug Kohlsdorf, CPP, Karen Garvey, MPA/HCN, BSN, DFASHRM, CHPHRM, CPPS, Michael Dunning, CHPA.
To watch the podcast discussion of this video, click here.
“Going Beyond the Use of Force in Healthcare ”
Host: Lisa Terry
Guests: Jill Weisensel, M.S., Tony York, CPP, CHPA, Robert Whiteside, CHPA, and Thomas Smith, CHPA, CPP.
To watch the podcast discussion of this video, click here.
This entry is part three in a three part series from How to Best Train Contact Professionals. Click here to read part 1 of 3, or click here to read part 2 of 3.
This entry is part two in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article.
A lecture I once gave at a nursing conference about workplace violence, hosted by the Marquette University College of Nursing, was followed by a vigorous question and answer session. After fielding a few questions, I noticed a woman in the front row sheepishly raising her hand. Frankly, she looked shell-shocked.
Her expression was blank and her eyes were wet with tears on the edge of spilling...
When you hear the term "Workplace Violence," your mind probably shifts to thoughts of a physical altercation. However, you may be surprised to learn that workplace violence incorporates much more than fistfights and physical abuse. It also includes the mere threat of violence as well as verbal and psychological abuse. Any one of these actions can have detrimental long-term effects on a person's...
“Improve Your Institution's Responses to Mental Health Crises ” - Episode 21
Host: Brine Hamilton, CHPA
Guests: Joel Lashley and Gary Klugiewicz
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