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Read about conflict management techniques.

Five Approaches to Showing Respect - Confidence In Conflict Excerpt

Confidence In Conflict for Sports Officials - Chapter 2

 

Enjoy this excerpt from one of our published books.

Chapter 2

Five Approaches To Showing Respect (Respect Everyone)

In teaching this program to sports officials, I have encountered different age groups, different races, different ethnic groups and officials from different sports. Officials encounter the same types of people. All sports include different ages, races, genders and ethnic groups....
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Be Alert and Decisive - Confidence In Conflict Book Excerpt

Confidence in Conflict for Sports Officials - Chapter 1

 

Enjoy this excerpt from one of our published books.

Chapter 1

Be Alert and Decisive / Respond, Don’t React (Be Ready and Stay Safe) 

To officiate a game effectively, we have to remain alert, be decisive and have a pre-planned practiced response to conflict in mind. Have you ever seen an official that doesn’t seem to be concentrating during a game? S/he may be checking a cell phone (I’ve seen...

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A Security Leader's Roadmap for Affecting Change

Security Leader's Roadmap for Affecting Change

 

Many times, security leaders recognize that if we are not to deliver on our mission, something in our operation needs to change. At the same time, we will likely be confronted with challenges that stand in the way of affecting that change.

Some of the more common challenges that we face in healthcare are competition for resources, resistance by those who may not believe change is needed, or...

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Alter Your Reality - Confidence In Conflict Book Excerpt

Confidence in Conflict for Everyday Life Chapter 1 Graphic

Enjoy this excerpt from one of our published books.

Chapter 1

Alter your reality:

How to accept and anticipate conflict
Overview: F airy tales, Hollywood and Disney hijack our expectations for relationships. The fact is, conflict is present in our everyday lives. In this chapter, you will discover why anticipating and managing your aggravators is the first crucial step in holding your emotions...
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How to Increase Safety for Healthcare Security Professionals

How to Increase Safety for Healthcare Security Professionals

Since the COVID-19 pandemic has entered our world, business as usual has changed drastically. Being security professionals in a healthcare environment, we are dealing with a variety of challenges even without the addition of COVID-19 to the equation.  Emotions fueled by anxiety and escalated fear of others, coupled with the devastation and destruction of panic are the ingredients needed for chaos...

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Big, Mean, Angry Biker - Confidence In Conflict Book Excerpt

Confidence In Conflict For Healthcare Professionals

Enjoy this excerpt from one of our published books.

Introduction

I was passing through the Emergency Department when an angry-looking man walked in through the front door. He was a hard figure to miss. He wore a denim jacket with the sleeves torn off and emblazoned on his makeshift vest were the colors of a well-known and notoriously violent motorcycle gang. His bare arms were heavily inked with...

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The Embattled Social Contract of Medicine

The Embattled Social Contract of Medicine

There is no denying it; hospitals can be difficult places to work.  No matter which profession you’re in, from hospital security to nursing, the hours are long, and weekends and holidays are just another day at work. Moreover, with nursing shortages, an aging demographic, dwindling psychiatric care resources, and other factors creating increasing demands on healthcare providers from all sides,...

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Vistelar Latest News - April 21, 2022

Vistelar Latest News - April 21, 2022

With the pandemic waning, the team at Vistelar has been crazy busy with our virtual instructor-led training and, more recently, with our classroom work. We've been somewhat quiet with our Internet communications over the last many months, but with our new website launched and us being back on the road again, expect to hear from us more frequently.

Periodically, we will provide an update like this...

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Gary Klugiewicz honored As Trainer of The Year by Officer Hall of Fame

Gary Klugiewicz honored As Trainer of The Year by Officer Hall of Fame

Vistelar, the highly regarded Milwaukee-based workplace conflict management company, is proud to announce that The National Law Enforcement Officer Hall of Fame honored co-founder Gary Klugiewicz as Trainer of The Year at their 2022 Induction Ceremony on March 24 in Maumee (Toledo), Ohio.  Gary is nationally known as a leader in defensive tactics training and developed the Unified Tactical...

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First Responder Philosophy: Responding to Institutional Emergencies

First Responder Philosophy: Responding to Institutional Emergencies
Mike Delvaux and I just spent a week with a group of treatment professionals conducting the Principles of Stabilization and Control (P.O.S.C. ®) for Treatment Professionals Instructor Class.

During the class, the instructors learned how to respond to institutional emergencies that include disturbance emergencies, medical emergencies, fire emergencies, and miscellaneous emergencies such as weather...

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