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Vistelar Blog

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Posts about De-Escalation

Even in a Dark Alley, You’re Safe with Us

Even in a Dark Alley, You’re Safe with Us

When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...

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Causes Of Emotional and Physical Violence

Causes Of Emotional and Physical Violence

If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.

What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.

Background

The...

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Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy

Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy

When was the last time you took a listening class? If you are like most people, the answer is probably never.

During my eight years of post-secondary education and my 30+ years working in the corporate world, I know I never had any listening training. I received training on almost every imaginable topic (and some that were unimaginable), but never listening.

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