“Context: Setting the Stage for Improved Patient Interactions” — Episode 25
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
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Healthcare organizations universally include respect and dignity in their core values. Walk through any hospital lobby, and you'll likely see these words prominently displayed on mission statements and value posters. Yet for many institutions, there remains a significant gap between these aspirational statements and the lived experience of staff and patients.
The challenge isn't in writing...
“Staying Safe Starts with Your Voice” — Episode 24
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
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Healthcare leaders track countless metrics – patient satisfaction scores, length of stay, readmission rates, and financial indicators. Yet one of the most critical metrics often remains unmeasured: safety-related behaviors and perceptions among staff and patients.
When we discuss safety in healthcare, conversations typically center around clinical outcomes and patient harm events. While these...
In healthcare environments, personal protective equipment (PPE) is non-negotiable. No responsible clinician would examine a patient with a highly contagious disease without donning the appropriate gloves, gown, mask, or even powered air-purifying respirators when necessary. These physical barriers protect healthcare workers from biological threats that could cause serious harm.
But what about...
“Performing Under Pressure: Staying Calm While Managing Distress in Others” — Episode 23
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
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When healthcare organizations assess workplace safety risks, their focus typically lands on patient-to-staff violence, environmental hazards, or procedural errors. Yet one of the most pervasive safety threats often goes unaddressed in traditional safety initiatives: lateral violence—the disrespect, hostility, and aggression that occurs between colleagues.
As we observe National Safety Month this...
“Staying Safe Starts with Your Voice” — Episode 22
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
Subscribe to our podcast on Apple Podcasts
Most healthcare organizations have meticulously developed protocols for nearly every physical safety concern. There are specific steps to follow for needle sticks, detailed procedures for patient falls, and precise methods for handling hazardous materials. When it comes to verbal abuse, however, many institutions offer little more than general advice to "stay calm" or "be professional."
As we...
In healthcare environments, unpredictability is often the spark that ignites workplace violence. When patients, families, or even staff don't know what to expect—or when responses to similar situations vary dramatically—tension rises and the potential for conflict increases exponentially.
As we observe National Safety Month this June, it's worth exploring how consistency in communication serves...
