Training vs. Conditioning: What Sticks When It's Life-or-Death?
Under extreme stress, humans don't rise to the occasion—they fall to their level of training. This reality holds profound implications for healthcare ...
Vistelar Insights
Building Safe And Respectful Workplaces
OHSU collaborates with Vistelar to advance workplace violence prevention
Agreement provides verbal and physical conflict management training to all OHSU members
Beyond Words: The Silent Language of Healthcare Communication—Podcast
“Beyond Words: The Silent Language of Healthcare Communication" — Episode 31 Co-host: Marcus—former healthcare security director Co-host: Natalie—nurse ...
Listening as a Safety Practice
In healthcare settings where lives depend on accurate information exchange, listening isn't just a courtesy—it's a critical safety practice. Yet despite its ...
The Communication Crisis in Healthcare—And How to Fix It
Healthcare faces a communication crisis that endangers patients, burns out clinicians, and compromises care quality. While clinical advances accelerate at ...
Scripts vs. Skill: The Real Tools for Responding to Escalation
Healthcare organizations frequently respond to communication challenges by creating scripts—standardized language that staff are instructed to use in various ...
Why Saying 'Calm Down' Never Works—and What to Say Instead
"Calm down." These two seemingly innocent words are among the most counterproductive phrases in healthcare communication. Uttered countless times daily in ...
Creating Environments Incompatible With Violence—Podcast
“Creating Environments Incompatible With Violence" — Episode 30 Co-host: Marcus—former healthcare security director Co-host: Natalie—nurse practitioner and ...
Psychological Safety Starts at the Top
In healthcare environments where lives hang in the balance and split-second decisions matter, psychological safety isn't a luxury—it's a necessity. ...
When Mission Statements Fail: Building Real Behavioral Standards
Nearly every healthcare organization has a mission statement that includes values like respect, compassion, and dignity. Yet many of these same organizations ...