Agreement provides verbal and physical conflict management training to all OHSU members
Under the nine-year agreement, Vistelar will deliver its Unified Conflict Management System intellectual property, e-learning, and instructor-led training for:
- Workplace violence prevention, management, and interventions
- Active assailant prevention and response
The tailored, evidence-based training is focused on:
- Early-warning recognition so staff can identify and address potential risks before they escalate.
- Non-escalation skills to prevent situations from escalating into workplace violence.
- Confidence-building strategies to ensure staff feel prepared and supported in challenging situations.
- Safety-enhancing de-escalation, personal protection, and intervention skills.
“As part of the OHSU’s commitment to fostering a safer, more supportive work environment, we’re embedding skills, awareness and resilience into our culture — ensuring staff feel safe, valued, and equipped to provide exceptional care,” said OHSU Chief Nursing Executive Brooke Baldwin, DNP, RN, CENP.
This collaboration builds on OHSU’s broader workplace safety initiatives, including expanded mental health resources, policy updates, and proactive engagement with employees at every level. It is designed to strengthen both prevention and response capabilities across the organization.
Gil Aleman, Chief Executive Officer at Vistelar, said, “We are excited to work with OHSU to customize our programming for each of their risk tiers to maximize our impact and efficiency in delivering our Unified Conflict Management System.”
About Vistelar
Vistelar is a licensing, training, and consulting institute focused on helping healthcare organizations build safe and respectful workplaces via verbal and physical conflict management solutions. Vistelar empowers teams to safely and effectively identify, prevent, and mitigate all types of conflict, from simple disputes to physical violence.
