As healthcare organizations increasingly invest in de-escalation training, a critical question emerges: How do we know if these programs are actually working? Leading hospitals are moving beyond simplistic metrics like "number of staff trained" to implement sophisticated measurement frameworks that demonstrate real impact on safety, quality, and organizational performance.
“The Power of the Universal Greeting” — Episode 26
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
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Creating lasting culture change around workplace violence prevention requires more than good intentions—it demands strategic use of data to drive awareness, inform interventions, and measure progress. While many organizations track basic safety metrics, truly transformative culture change emerges from a more sophisticated approach to conflict-related data.
In healthcare and other high-risk environments, incident reports serve as essential tools for tracking workplace violence and safety concerns. However, these reports often capture only the tip of the conflict iceberg, leaving organizations with incomplete data and missed opportunities for prevention.
With regulatory scrutiny of workplace violence prevention intensifying, healthcare organizations face increasing pressure to demonstrate compliance with OSHA and Joint Commission standards. The question is no longer whether your organization will be evaluated on workplace violence prevention, but when, and whether you'll be prepared when that evaluation occurs.
Healthcare executives increasingly recognize that safety isn't just about patient outcomes—it's also a critical financial imperative. While patient safety has rightfully received significant attention and investment, workplace safety for healthcare staff often remains under-addressed despite its substantial impact on an organization's financial health.
“Context: Setting the Stage for Improved Patient Interactions” — Episode 25
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
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Healthcare organizations universally include respect and dignity in their core values. Walk through any hospital lobby, and you'll likely see these words prominently displayed on mission statements and value posters. Yet for many institutions, there remains a significant gap between these aspirational statements and the lived experience of staff and patients.
The challenge isn't in writing...
“Staying Safe Starts with Your Voice” — Episode 24
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
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Healthcare leaders track countless metrics – patient satisfaction scores, length of stay, readmission rates, and financial indicators. Yet one of the most critical metrics often remains unmeasured: safety-related behaviors and perceptions among staff and patients.
When we discuss safety in healthcare, conversations typically center around clinical outcomes and patient harm events. While these...
