The frenzy of holiday shopping is about to begin, and retailers are ramping up for their Black Friday events. This means those in loss prevention are preparing themselves for what often is viewed as a stress-filled time of year. Whether you are working a uniformed or plain clothes position, proper preparation will help reduce that stress and make the holidays more enjoyable for you and the...
The old saying, “You speak volumes before the first word is spoken,” couldn’t be truer! As a personal safety expert and defensive tactics trainer with over 30 plus years of training and experience in law enforcement, corrections and the United States Marine Corps, I have often read assault victim reports, in which when asked what happened, the person shrugs, “I don’t know, he just punched me.”
Enjoy this excerpt from one of our published books.
No one wants to recognize (or admit) that they are a victim (of anything), so we often fail to identify certain behaviors as victimizing. But no matter how we personally understand and define lateral violence, bullying, abuse, discrimination, or harassment, it is time to expand...
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.
Enjoy this excerpt from one of our published books.
