When you hear the term "Workplace Violence," your mind probably shifts to thoughts of a physical altercation. However, you may be surprised to learn that workplace violence incorporates much more than fistfights and physical abuse. It also includes the mere threat of violence as well as verbal and psychological abuse. Any one of these actions can have detrimental long-term effects on a person's...
Posts about Conflict Management (4)
Personal Safety for Home Visit Workers - Part 1 of 4 - Manual Excerpt
Enjoy this excerpt from Vistelar's Unified Conflict Management System Training Manual on Personal Safety for Home Visit Workers. This is part 1 of 4.
Patient v. Employee Satisfaction: A balancing act for HR
A busy urban psychiatric hospital sends employee satisfaction scores through the roof while increasing patient safety at the same time. How is this possible? Perhaps it’s because they discovered that keeping patients safe keeps employees safe as well. And what employees care about most, it seems, is safety.
The Eye-Rolling Patient: What to do
Hospital Stays: How to reduce stress and increase patient satisfaction
A hospital is meant to be a place for healing but there is a wide range of issues that can get in the way of healing. These roadblocks can lead to longer patient stays, lower patient satisfaction, and even an increased incidence of death.
A Rope Breaks at its Thinnest Part
If there is anything that I have learned from all the tremendous mentors I’ve had in my career, it’s that wisdom is universal. Many truths transcend languages and cultures. For instance, there is a proverb in the Kenyan language that translates into English as, “A rope breaks at its thinnest part.” Sound familiar? Sort of like the saying, “A chain is only as strong as its weakest link.” In...
Conclusion: Now that we know....now what? - Book Excerpt
Enjoy this excerpt from one of our published books.
What’s So Special About A Greeting? - Podcast
Human Resources: Best Practice Policy Considerations - Book Excerpt
Enjoy this excerpt from one of our published books.