The challenges of providing care and even for the basic human needs of mentally ill and cognitively disabled people are nothing new. Nor are the many well-meaning attempts to address this difficult and multifaceted problem. Still, in the present age of staggering advances in technology, medicine, physics, and a renewed exploration of space, we are struggling for answers about how best to manage...
Contact professionals spend the vast majority of their time directly interacting with the general public or their organization’s customers or clients.
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a level one trauma center in Chicago or at a small critical access hospital (CAH) with less than 25 beds in the middle of America’s corn belt.
When a life-threatening emergency arises, three professions must interact successfully to bring the situation to the best possible outcome. For example, a motor vehicle crash that has caused serious life-threatening injuries to one or more people will bring together law enforcement, fire and emergency medical services (EMS) at the scene and medical staff at the hospital.
When he was four years old, the Rodríguezes’ son Manny was diagnosed with autism. Although that was difficult to hear, Mrs. Rodríguez felt relief when a diagnostician finally put a label on what appeared to be causing some Manny’s puzzling behaviors. One of those behaviors was perseveration, something Manny’s therapist described as “insistence on sameness.”
I’m writing a new book and my research has caused me to reflect on the problems I’ve seen over the last 40 years that have most significantly impacted organizational performance.
What I’ve come up with is a pretty interesting list.
I’ve worked at a wide range of companies, spanning Fortune 500 companies to venture-funded startups, and the issues on my list have shown their ugly faces repeatedly...
Enjoy this excerpt from one of our published books.
“Act as if what you do makes a difference. It does.”– William James, philosopher and father of American psychology
In an analysis of 1.4 million Glassdoor reviews about company culture from people who have left their jobs, researchers Charlie and...
