Contact professionals spend the vast majority of their time directly interacting with the general public or their organization’s customers or clients.

When a life-threatening emergency arises, three professions must interact successfully to bring the situation to the best possible outcome. For example, a motor vehicle crash that has caused serious life-threatening injuries to one or more people will bring together law enforcement, fire and emergency medical services (EMS) at the scene and medical staff at the hospital.

“Psychomotor Skill Training: How to Optimize Learning”

(This is the first episode in a two-part series. To listen to the next episode click here.)

In this episode, Allen Oelschlaeger is joined by Gerard O’Dea from Dyna

mis (https://www.dynamis.training), a UK conflict management training company and Professor Chris Cushion from Loughborough University (...