“Breaking Bad News: Compassionate Communication Techniques” — Episode 34

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

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In healthcare settings, every interaction carries the potential to either heal or harm. Even a routine medical encounter can quickly transform from a healing opportunity into a re-traumatizing experience. As healthcare professionals, understanding trauma-informed communication isn't just beneficial—it's essential for providing compassionate, effective care that honors the dignity of every...

Healthcare environments are high-pressure settings where emotions can run high and tensions can escalate quickly. With 76% of emergency room nurses reporting experiences with workplace violence and The Joint Commission noting a consistent increase in violence-related incidents over the past five years, the ability to prevent escalation when able and de-escalate situations verbally when necessary...

Healthcare organizations methodically budget for equipment, technology, supplies, and facilities. They forecast staffing needs, plan for market changes, and invest in strategic growth. Yet when it comes to conflict prevention, many organizations struggle to establish structured budgeting approaches. Conflict management initiatives often fall into the nebulous category of "soft skills" or...

Healthcare organizations invest heavily in regulatory compliance training—from annual workplace violence prevention modules to harassment awareness courses. Administrators track completion rates, verify documentation, and prepare for surveys with meticulously maintained records. When regulators visit, these training programs provide evidence of "reasonable efforts" to address workplace safety...

“Situational Awareness: Your First Line of Defense in Healthcare" — Episode 33

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

Subscribe to our podcast on Apple Podcasts

In healthcare's data-driven environment, leaders constantly evaluate return on investment for clinical initiatives, technological implementations, and operational changes. ROI calculations influence everything from capital expenditures to staffing models. Yet when it comes to the culture of respect within an organization, many leaders rely on intuition rather than metrics, assuming that while...

Healthcare leaders track countless financial metrics—from length of stay and operating margins to supply costs and reimbursement rates. Yet one of the largest cost drivers in healthcare remains largely unmeasured and unmanaged: workplace conflict.

Active assailant incidents in healthcare facilities present one of the most extreme challenges for staff, patients, and security professionals. While the primary goal in any such event is always to escape from danger if possible, circumstances may arise where escape is not an option. In these rare but high-risk situations, individuals must rely on a contingency plan that includes barricading,...

Healthcare organizations have embraced de-escalation training as a cornerstone of workplace violence prevention. These programs typically aim to prevent physical aggression through verbal and non-verbal techniques that calm agitated individuals. Success is often defined simply: if no one gets hurt, the de-escalation is deemed successful.