Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a level one trauma center in Chicago or at a small critical access hospital (CAH) with less than 25 beds in the middle of America’s corn belt. 

In Healthcare the areas you work in are closed and confined spaces. Getting tripped, pushed, or tackled to the ground, or grabbed in the front or behind and pushed into furniture or equipment, or grabbed from any direction, thereby  limiting your ability to escape can end badly. 

Enjoy this excerpt from one of our published books.

 In Healthcare, as in most professional settings, people typically speak in a low volume to respect others needs for privacy, concentration, and communication.    

No work is more personal and intimate than healthcare and working inside a hospital means you are always up close and personal with your customers. In fact, healthcare workers are so close to their work that managing their personal safety comes second to their patients needs. If you are unable to manage your distance and positioning, as say in our training, then you are more than likely going...

When differences divide us, treating each other with dignity by showing respect establishes a common ground for managing conflict.

Enjoy this excerpt from one of our published books.

Chapter 2

Everything is Okay Now. Respond, Don't React 

“Violence can only be concealed by a lie,and the lie can only be maintained by violence.”

-Aleksandr Solzhenitsyn

The security team arrived on the unit in just a few minutes, but the floor was already quiet. The call from dispatch said a nurse was being actively assaulted, so everyone...