When differences divide us, treating each other with dignity by showing respect establishes a common ground for managing conflict.

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Chapter 2

Everything is Okay Now. Respond, Don't React 

“Violence can only be concealed by a lie,and the lie can only be maintained by violence.”

-Aleksandr Solzhenitsyn 

The security team arrived on the unit in just a few minutes, but the floor was already quiet. The call from dispatch said a nurse was being actively assaulted, so everyone...

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Chapter 1

How Much Danger Am I In? Be Alert and Decisive 

“Only human beings can look directly at something, have all the information they need to make an accurate prediction, perhaps even momentarily make the accurate prediction, and then say that it isn’t so.” -Gavin de Becker

If we had to open the heart of a nurse, we would see many things like compassion, empathy, and love. Now more than ever, these loving people are often placed in situations that can compromise their safety.

Many years ago, when I was working as a hospital security officer, I was sent to a patient unit regarding a “combative patient.” Oddly enough, healthcare workers rarely regard themselves as being in “combat” when a patient is grabbing, hitting, or kicking them; but, when they describe someone who is acting out at the moment, they often choose the adjective “combative” to describe the behavior...

Since the COVID-19 pandemic has entered our world, business as usual has changed drastically. Being security professionals in a healthcare environment, we are dealing with a variety of challenges even without the addition of COVID-19 to the equation.  Emotions fueled by anxiety and escalated fear of others, coupled with the devastation and destruction of panic are the ingredients needed for chaos...

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Introduction

I was passing through the Emergency Department when an angry-looking man walked in through the front door. He was a hard figure to miss. He wore a denim jacket with the sleeves torn off and emblazoned on his makeshift vest were the colors of a well-known and notoriously violent motorcycle gang. His bare arms were heavily inked with...

There is no denying it; hospitals can be difficult places to work.  No matter which profession you’re in, from hospital security to nursing, the hours are long, and weekends and holidays are just another day at work. Moreover, with nursing shortages, an aging demographic, dwindling psychiatric care resources, and other factors creating increasing demands on healthcare providers from all sides,...

The emphasis on violence prevention in the workplace, especially in the healthcare sector, continues to grow within the regulatory and certification communities. On November 15, 2017, The Centers for Medicare and Medicaid Services (CMS) enacted sweeping rules intended to “ensure adequate planning for both natural and man-made disasters.” The details of this specifically included active shooter...