Making Tough Decisions: How Training + Reporting Defends Your Actions
(Note: Names are fictional and do not identify the actual individuals in the article) Have you ever been corrected for a decision you made, but you knew in ...
Vistelar Insights
Building Safe And Respectful Workplaces
Can I die if Someone Spits on Me?
Ever been spat on? Nothing can change the conversation like spitting on someone. It's gross, disgusting, inexcusable, illegal, and perhaps the highest display ...
Personal Protection — Do You Know What to Look For To Stay Safe?
The old saying, “You speak volumes before the first word is spoken,” couldn’t be truer! As a personal safety expert and defensive tactics trainer with over 30 ...
Managing Security and Safety in Healthcare Using Respect and Dignity
When differences divide us, treating each other with dignity by showing respect establishes a common ground for managing conflict.
'Hey, You Grabbed Me The Wrong Way!'
Have you ever taken a self-defense class and heard an instructor say something like, “No, grab my other arm?” or “Hey, you grabbed me the wrong way?” So, if ...
It Only Takes Seconds to Injure Your Trachea
Many nurses work with patients who are experiencing various levels of pain, fear, and emotional distress, which can sometimes lead to violence. As a result, ...
Listening to the Hand
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we ...
How to Be Safe and Compassionate and Why it is Important to be Both
If we had to open the heart of a nurse, we would see many things like compassion, empathy, and love. Now more than ever, these loving people are often placed ...
The Role of Conflict Management Training in Stellar Customer Service
Let me make a bold statement — today just two attributes drive the success of any organization. Yes, just two. What are they? Well, before I disclose them, let ...
Learn The One Personal Tactic you need to stay safe from most assaults
While attending a class on self-defense or personal safety, have you ever heard someone say, “Hey, you attacked me the wrong way!” Over the last 30 plus years, ...