Vistelar is a licensing, training, and consulting institute focused on helping organizations improve safety through a systematic approach to workplace conflict management. Our Unified Conflict Management System™ uses easy-to-learn and trauma-responsive tactics — based on over four decades of real-world experience and frequent enhancements — to empower teams to identify, prevent, and mitigate all types of conflict, from simple disputes to physical violence.
This content was created in part with the assistance of AI tools to support research and content drafting. It has been reviewed and edited by our team to ensure accuracy and alignment with our values. AI-generated content should not be considered a substitute for professional advice or human judgment.
Hospital leaders have traditionally viewed workplace conflict management and clinical quality improvement as separate domains with different methodologies, metrics, and ownership. However, forward-thinking healthcare organizations are recognizing that conflict management directly impacts clinical outcomes, creating opportunities to integrate these previously siloed approaches into a unified...
As healthcare organizations increasingly invest in de-escalation training, a critical question emerges: How do we know if these programs are actually working? Leading hospitals are moving beyond simplistic metrics like "number of staff trained" to implement sophisticated measurement frameworks that demonstrate real impact on safety, quality, and organizational performance.
“The Power of the Universal Greeting” — Episode 26
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
Subscribe to our podcast on Apple Podcasts
Creating lasting culture change around workplace violence prevention requires more than good intentions—it demands strategic use of data to drive awareness, inform interventions, and measure progress. While many organizations track basic safety metrics, truly transformative culture change emerges from a more sophisticated approach to conflict-related data.
In healthcare and other high-risk environments, incident reports serve as essential tools for tracking workplace violence and safety concerns. However, these reports often capture only the tip of the conflict iceberg, leaving organizations with incomplete data and missed opportunities for prevention.
With regulatory scrutiny of workplace violence prevention intensifying, healthcare organizations face increasing pressure to demonstrate compliance with OSHA and Joint Commission standards. The question is no longer whether your organization will be evaluated on workplace violence prevention, but when, and whether you'll be prepared when that evaluation occurs.
Healthcare executives increasingly recognize that safety isn't just about patient outcomes—it's also a critical financial imperative. While patient safety has rightfully received significant attention and investment, workplace safety for healthcare staff often remains under-addressed despite its substantial impact on an organization's financial health.
“Context: Setting the Stage for Improved Patient Interactions” — Episode 25
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
Subscribe to our podcast on Apple Podcasts
Healthcare organizations universally include respect and dignity in their core values. Walk through any hospital lobby, and you'll likely see these words prominently displayed on mission statements and value posters. Yet for many institutions, there remains a significant gap between these aspirational statements and the lived experience of staff and patients.
The challenge isn't in writing...
“Staying Safe Starts with Your Voice” — Episode 24
Co-host: Marcus—former healthcare security director
Co-host: Natalie—nurse practitioner and clinical team leader
Subscribe to our podcast on Apple Podcasts
