'Someone Is Watching!' There is No Need To Worry if You Know What to Do
Back in June of 2015, the Milwaukee Journal Sentinel did a story about one of Vistelar's trainers, Gary Klugiewicz. In this new age of social surveillance, ...
Vistelar Insights
Building Safe And Respectful Workplaces
Managing Security and Safety in Healthcare Using Respect and Dignity
When differences divide us, treating each other with dignity by showing respect establishes a common ground for managing conflict.
Listening to the Hand
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we ...
The Role of Conflict Management Training in Stellar Customer Service
Let me make a bold statement — today just two attributes drive the success of any organization. Yes, just two. What are they? Well, before I disclose them, let ...
Vistelar Latest News - April 21, 2022
With the pandemic waning, the team at Vistelar has been crazy busy with our virtual instructor-led training and, more recently, with our classroom work. We've ...
Causes Of Emotional and Physical Violence
If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t ...
Interpersonal Relations — The Core Training to Provide to Employees
In a previous article, I made a case for there being just two attributes that drive the success of any organization — innovation and customer service. Then, in ...
Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy
When was the last time you took a listening class? If you are like most people, the answer is probably never. During my eight years of post-secondary education ...