“Good Speak: Non-Escalation Strategies for Healthcare” — Episode 35

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

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This article is Part 2 of a three-part series on the importance of  Patient Care Safety Monitors. Click here to read Part 1, or click here to read Part 3.

Patient Care Safety Monitors do far more than watch. Every word they speak and every note they write can calm fear, expose risk, and even prevent tragedy. When monitors pair trauma-informed communication with clear, factual documentation, they...

This article is Part 1 of a three-part series on the importance of Patient Care Safety Monitors.Click here to read Part 2, or click here to read Part 3 .

In today's healthcare environment, the role of Patient Care Safety Monitors has become increasingly vital, especially in preventing suicide and ensuring the safety of emotionally distressed patients. These professionals are far more than...

In healthcare environments, what you don't say can be just as powerful as what you do say. Research shows that approximately 93% of communication is affected by body language and non-verbal cues, making your silent signals a critical component of patient care. For healthcare professionals, mastering non-verbal communication isn't just about improving patient satisfaction—it's about creating...

The stark reality facing healthcare leaders today is undeniable: 81.6% of nurses report having experienced at least one type of workplace violence in the past year, with 45.5% reporting an increase in incidents in their units. This is especially alarming when you consider that less than a third of healthcare facilities have clear workplace violence incident reporting mechanisms in place. Perhaps...

Healthcare environments are high-pressure settings where emotions can run high and tensions can escalate quickly. With 76% of emergency room nurses reporting experiences with workplace violence and The Joint Commission noting a consistent increase in violence-related incidents over the past five years, the ability to prevent escalation when able and de-escalate situations verbally when necessary...

Healthcare organizations methodically budget for equipment, technology, supplies, and facilities. They forecast staffing needs, plan for market changes, and invest in strategic growth. Yet when it comes to conflict prevention, many organizations struggle to establish structured budgeting approaches. Conflict management initiatives often fall into the nebulous category of "soft skills" or...

Healthcare organizations invest heavily in regulatory compliance training—from annual workplace violence prevention modules to harassment awareness courses. Administrators track completion rates, verify documentation, and prepare for surveys with meticulously maintained records. When regulators visit, these training programs provide evidence of "reasonable efforts" to address workplace safety...

“Situational Awareness: Your First Line of Defense in Healthcare" — Episode 33

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

Subscribe to our podcast on Apple Podcasts