Healthcare professionals enter the field with a desire to help others, but many find themselves facing a reality far removed from this noble intention. In reality, they often become targets of verbal abuse, threats, and physical violence from the very people they're trying to help. While the physical dangers of workplace violence have started to receive significant attention, the psychological...

In an increasingly litigious healthcare environment, organizations face growing exposure to liability claims related to workplace interactions. From patient confrontations to staff disputes, how your team communicates directly impacts your legal and financial risk. Effective verbal defense training offers a powerful risk mitigation strategy with a measurable return on investment.

Amid the ongoing healthcare staffing crisis, organizations cannot afford to overlook one of the most significant drivers of turnover–– workplace violence. With nearly one in four nurses reporting being physically assaulted at work and many more experiencing verbal abuse, healthcare organizations face a direct connection between workplace safety and staff retention.

In today's healthcare landscape, de-escalation training has evolved from a recommended practice to an essential compliance requirement. The alarming rise in workplace violence incidents against healthcare workers has prompted regulatory bodies to implement increasingly stringent standards and requirements.

This entry is part three in a three part series from How to Best Train Contact Professionals. Click here to read part 1 of 3, or click here to read part 2 of 3. 

This entry is part two in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article.

A lecture I once gave at a nursing conference about workplace violence, hosted by the Marquette University College of Nursing, was followed by a vigorous question and answer session. After fielding a few questions, I noticed a woman in the front row sheepishly raising her hand. Frankly, she looked shell-shocked. 

Her expression was blank and her eyes were wet with tears on the edge of spilling...

When you hear the term "Workplace Violence," your mind probably shifts to thoughts of a physical altercation. However, you may be surprised to learn that workplace violence incorporates much more than fistfights and physical abuse. It also includes the mere threat of violence as well as verbal and psychological abuse. Any one of these actions can have detrimental long-term effects on a person's...