Bystander Mobilization (Part One): To Empathize is to Civilize
Posts about Lateral Violence (2)
Creating An Environment Incompatible with Violence - Book Excerpt
Enjoy this excerpt from one of our published books.
Chapter 3
Creating an environment that is incompatible with emotional and physical violence
“Act as if what you do makes a difference. It does.”– William James, philosopher and father of American psychology
In an analysis of 1.4 million Glassdoor reviews about company culture from people who have left their jobs, researchers Charlie and...
Understanding Workplace Violence on a Deeper Level - Book Excerpt
Enjoy this excerpt from one of our published books.
Chapter 2
Understanding Workplace violence on a deeper level
No one wants to recognize (or admit) that they are a victim (of anything), so we often fail to identify certain behaviors as victimizing. But no matter how we personally understand and define lateral violence, bullying, abuse, discrimination, or harassment, it is time to expand...
Lateral Violence as Part of Workplace Violence - Book Excerpt
Enjoy this excerpt from one of our published books.
Alter Your Reality - Confidence In Conflict Book Excerpt
Enjoy this excerpt from one of our published books.
Chapter 1
Alter your reality:
How to accept and anticipate conflict
Overview: F airy tales, Hollywood and Disney hijack our expectations for relationships. The fact is, conflict is present in our everyday lives. In this chapter, you will discover why anticipating and managing your aggravators is the first crucial step in holding your emotions...
Causes Of Emotional and Physical Violence
If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.
What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.
Background
The...
Interpersonal Relations - The Core Training to Provide to Employees
In a previous article, I made a case for there being just two attributes that drive the success of any organization — innovation and customer service. Then, in that article, I described how to improve customer service by providing a form of training that’s usually reserved for police and corrections officers.
Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy
When was the last time you took a listening class? If you are like most people, the answer is probably never.
During my eight years of post-secondary education and my 30+ years working in the corporate world, I know I never had any listening training. I received training on almost every imaginable topic (and some that were unimaginable), but never listening.