The Eye-Rolling Patient: What to do
Posts about Healthcare (11)
Hospital Stays: How to reduce stress and increase patient satisfaction
A hospital is meant to be a place for healing but there is a wide range of issues that can get in the way of healing. These roadblocks can lead to longer patient stays, lower patient satisfaction, and even an increased incidence of death.
Healthcare Workplace Violence: Joint Commission, OSHA aligned training
Recommendations For An Effective WPV Safety and Health Training Program That Is In Alignment With Joint Commission and OSHA Guidelines
Workplace violence (WPV) in healthcare is well documented. Out of all workplace assaults in the United States, fully 75% of them occur in healthcare and social service settings (OSHA — (Occupational Safety and Health Administration).
The Cold Supper Tray + Beyond Active Listening—Book Excerpt
Enjoy this excerpt from one of our published books.
The Basketball Coach + The Universal Greeting—Book Excerpt
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If You Didn't Write it down, It Never Happened—Book Excerpt
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Is Everything Okay, Doctor? When Word Based Tactics Fail
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I Hear You're Upset, But…Redirections - Persuasion Sequence—Book Excerpt
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Good Doc, Bad Doc - Point of Impact Crisis Intervention
Enjoy this excerpt from one of our published books.
Respond as a Team or React Like a Mob: The importance of training
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a level one trauma center in Chicago or at a small critical access hospital (CAH) with less than 25 beds in the middle of America’s corn belt.