The Eye-Rolling Patient: What to do
If you work in healthcare spending long days with inpatients, then you probably know all too well about eye-rolling. Should we do something about it? What can ...
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Workplace Violence Prevention Insights
Healthcare-focused insights on prevention, de-escalation, behavioral response, and staff safety.
Hospital Stays: How to reduce stress and increase patient satisfaction
A hospital is meant to be a place for healing but there is a wide range of issues that can get in the way of healing. These roadblocks can lead to longer ...
Healthcare Workplace Violence: Joint Commission, OSHA aligned training
Recommendations For An Effective WPV Safety and Health Training Program That Is In Alignment With Joint Commission and OSHA Guidelines Workplace violence (WPV) ...
The Cold Supper Tray + Beyond Active Listening—Book Excerpt
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The Basketball Coach + The Universal Greeting—Book Excerpt
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If You Didn't Write it down, It Never Happened—Book Excerpt
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Is Everything Okay, Doctor? When Word Based Tactics Fail
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I Hear You're Upset, But…Redirections - Persuasion Sequence—Book Excerpt
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Good Doc, Bad Doc - Point of Impact Crisis Intervention
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Respond as a Team or React Like a Mob: The importance of training
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a ...