How To Best Train Contact Professionals—Part One
Contact professionals spend the vast majority of their time directly interacting with the general public or their organization’s customers or clients.
Vistelar Insights
Building Safe And Respectful Workplaces
Respond as a Team or React Like a Mob: The importance of training
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a ...
A Coordinated Response: Medical, EMS, Law Enforcement
When a life-threatening emergency arises, three professions must interact successfully to bring the situation to the best possible outcome. For example, a ...
A Boy Named Green Bean: Creating Bully-free Environments in Schools
When he was four years old, the Rodríguezes’ son Manny was diagnosed with autism. Although that was difficult to hear, Mrs. Rodríguez felt relief when a ...
Taking Action — Book Excerpt
Enjoy this excerpt from one of our published books. Chapter 6 Taking Action The Art of Bystander Mobilization The TAKES ACTION acronym, (which I co-developed) ...
Fix This One Thing to Fix Most Organizational Performance Issues
I’m writing a new book and my research has caused me to reflect on the problems I’ve seen over the last 40 years that have most significantly impacted ...
Bystander Mobilization—Part Two—Book Excerpt
Enjoy this excerpt from one of our published books. Chapter 5 Bystander Mobilization (Part Two) “The world is a dangerous place to live; not because of the ...
Bystander Mobilization—Part One—To Empathize is to Civilize
Enjoy this excerpt from one of our published books. Chapter 4 Bystander Mobilization (Part One): To Empathize is to civilize “The world is a dangerous place to ...
Creating An Environment Incompatible with Emotional and Physical Violence—Book Excerpt
Enjoy this excerpt from one of our published books. Chapter 3 Creating an environment that is incompatible with emotional and physical violence “Act as if what ...
Retail Loss Prevention: Are you ready for black friday?
The frenzy of holiday shopping is about to begin, and retailers are ramping up for their Black Friday events. This means those in loss prevention are preparing ...