Verbal Defense ROI: How Communication Training Reduces Liability Costs
In an increasingly litigious healthcare environment, organizations face growing exposure to liability claims related to workplace interactions. From patient ...
Vistelar Insights
Building Safe And Respectful Workplaces
Reducing Workplace Violence to Improve Staff Safety & Retention
Amid the ongoing healthcare staffing crisis, organizations cannot afford to overlook one of the most significant drivers of turnover–– workplace violence. With ...
Vistelar Raises the Bar on Workplace Violence Training
In today's healthcare landscape, de-escalation training has evolved from a recommended practice to an essential compliance requirement. The alarming rise in ...
How to best train contact professionals—Part Three
This entry is part three in a three part series from How to Best Train Contact Professionals. Click here to read part 1 of 3, or click here to read part 2 of 3.
How to best train contact professionals—Part two
This entry is part two in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the ...
Caring Hurts: Study Shows What Nurses Already Know About Work-Related Stress
A lecture I once gave at a nursing conference about workplace violence, hosted by the Marquette University College of Nursing, was followed by a vigorous ...
Preventing Workplace Violence In Healthcare
When you hear the term "Workplace Violence," your mind probably shifts to thoughts of a physical altercation. However, you may be surprised to learn that ...
Personal Safety for Home Visit Workers — Part 1 of 4 — Manual Excerpt
Enjoy this excerpt from Vistelar's Unified Conflict Management System Training Manual on Personal Safety for Home Visit Workers. This is part 1 of 4.
Patient v. Employee Satisfaction: A balancing act for HR
A busy urban psychiatric hospital sends employee satisfaction scores through the roof while increasing patient safety at the same time. How is this possible? ...
The Eye-Rolling Patient: What to do
If you work in healthcare spending long days with inpatients, then you probably know all too well about eye-rolling. Should we do something about it? What can ...