From HCAHPS to Harm Reduction: Why Communication is the Bridge
For hospital leaders, HCAHPS scores and workplace violence statistics often seem like disconnected metrics managed by different departments with different ...
Vistelar Insights
Building Safe And Respectful Workplaces
From Conflict to Clinical Quality: A Framework for Hospital Leaders
Hospital leaders have traditionally viewed workplace conflict management and clinical quality improvement as separate domains with different methodologies, ...
How Leading Hospitals Measure the Success of Their De-Escalation Programs
As healthcare organizations increasingly invest in de-escalation training, a critical question emerges: How do we know if these programs are actually working? ...
The Power of the Universal Greeting — Podcast
“The Power of the Universal Greeting” — Episode 26 Co-host: Marcus—former healthcare security director Co-host: Natalie—nurse practitioner and clinical team ...
Using Data to Drive Culture Change: Conflict Metrics that Matter
Creating lasting culture change around workplace violence prevention requires more than good intentions—it demands strategic use of data to drive awareness, ...
What Your Incident Reports Aren't Telling You About Workplace Conflict
In healthcare and other high-risk environments, incident reports serve as essential tools for tracking workplace violence and safety concerns. However, these ...
Are You Meeting OSHA & Joint Commission Workplace Violence Standards?
With regulatory scrutiny of workplace violence prevention intensifying, healthcare organizations face increasing pressure to demonstrate compliance with OSHA ...
Proactive Conflict Management Protects Your Bottom Line
Healthcare executives increasingly recognize that safety isn't just about patient outcomes—it's also a critical financial imperative. While patient safety has ...
Context: Setting the Stage for Improved Patient Interactions — Podcast
“Context: Setting the Stage for Improved Patient Interactions” — Episode 25 Co-host: Marcus—former healthcare security director Co-host: Natalie—nurse ...
From Policy to Practice: Embedding Respect into Hospital Culture
Healthcare organizations universally include respect and dignity in their core values. Walk through any hospital lobby, and you'll likely see these words ...