The Embattled Social Contract of Medicine
There is no denying it; hospitals can be difficult places to work. No matter which profession you’re in, from hospital security to nursing, the hours are long, ...
Vistelar Insights
Building Safe And Respectful Workplaces
First Responder Philosophy: Responding to Institutional Emergencies
Mike Delvaux and I just spent a week with a group of treatment professionals conducting the Principles of Stabilization and Control (P.O.S.C. ®) for Treatment ...
Even in a Dark Alley, You’re Safe with Us
When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the ...
Causes Of Emotional and Physical Violence
If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t ...
Interpersonal Relations — The Core Training to Provide to Employees
In a previous article, I made a case for there being just two attributes that drive the success of any organization — innovation and customer service. Then, in ...
A Coordinated Response is the Foundation of Patient & Staff Safety
If you have ever responded to a behavioral emergency in a professional setting, such as a hospital or school, you might recall experiencing a lot of ...
Apply This Rarely-Used Listening Tactic To Clearly Demonstrate Empathy
When was the last time you took a listening class? If you are like most people, the answer is probably never. During my eight years of post-secondary education ...
Healthcare Has Higher Expectations About Managing Workplace Violence
The emphasis on violence prevention in the workplace, especially in the healthcare sector, continues to grow within the regulatory and certification ...