Managing Security and Safety in Healthcare Using Respect and Dignity
When differences divide us, treating each other with dignity by showing respect establishes a common ground for managing conflict.
Vistelar Insights
Building Safe And Respectful Workplaces
'Hey, You Grabbed Me The Wrong Way!'
Have you ever taken a self-defense class and heard an instructor say something like, “No, grab my other arm?” or “Hey, you grabbed me the wrong way?” So, if ...
Understanding Workplace Violence on a Deeper Level—Book Excerpt
Enjoy this excerpt from one of our published books. Chapter 2 Understanding Workplace violence on a deeper level No one wants to recognize (or admit) that they ...
Everything Is Okay Now—Confidence In Conflict Book Excerpt
Enjoy this excerpt from one of our published books. Chapter 2 Everything is Okay Now. Respond, Don't React “Violence can only be concealed by a lie,and the lie ...
How much danger am I in?—Confidence In Conflict Book Excerpt
Enjoy this excerpt from one of our published books. Chapter 1 How Much Danger Am I In? Be Alert and Decisive “Only human beings can look directly at something, ...
It Only Takes Seconds to Injure Your Trachea
Many nurses work with patients who are experiencing various levels of pain, fear, and emotional distress, which can sometimes lead to violence. As a result, ...
Listening to the Hand
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we ...
Lateral Violence as Part of Workplace Violence—Book Excerpt
Enjoy this excerpt from one of our published books.
How to Be Safe and Compassionate and Why it is Important to be Both
If we had to open the heart of a nurse, we would see many things like compassion, empathy, and love. Now more than ever, these loving people are often placed ...
The Role of Conflict Management Training in Stellar Customer Service
Let me make a bold statement — today just two attributes drive the success of any organization. Yes, just two. What are they? Well, before I disclose them, let ...