The program is revolutionary - we could actually do something to engage people who are in crisis and conflict.
What I like most about the Vistelar training program is it is different from the ground up than most other training programs. Instead of simply telling learners to “Set Limits,” it helps them learn how to communicate limits effectively with usable scripts. Next, the program offers better defensive and physical management strategies. Oftentimes, training programs will offer “safe” training on how to defend oneself or how to regain physical control of a person acting out in crisis. This training is “safe” in that it limits the realism to hide the fact that it would not be successful if needed in a real-world environment with a real person acting out. Vistelar is different. Its training is easy to follow and gives the participants real options for both their personal safety AND that of the person in crisis. It’s just better!!
I didn’t realize how much there is to know about contact with the public and preventing/deescalating conflict. Every transit agency needs to give their operators the tools taught in this class. We expect them to be professional and yet don’t give a format for doing this when dealing with upset, violent, intoxicated passengers. This class provides the tools to protect our operators, the public and their agency.
As a 20 year contact professional, I thought I had tough interactions down to a science. After attending Vistelar’s Conflict Management training, I was amazed at the information I received and know it has made me a much better manager, contact professional and most of all, a better person!
From the law enforcement side, reduced citizen complaints, increased satisfaction when working with police officers on the street.
It is amazing how angry someone can get over a $20 parking citation. When the fine is higher and the car is being towed, it is even worse. Enforcing parking regulations provides safe streets and supports businesses and residents in creating parking availability. It is our duty to give our Parking Enforcement staff, doing this important service, all the tools necessary to be as safe as possible.
Vistelar is uniquely talented to train our staff as they take a holistic approach looking at all aspects of the Parking Enforcement Officer position. Prior to creating our training program they thoroughly investigated the PEO position individualizing their vast knowledge of customer service and de-escalation techniques specifically to the Parking Enforcement Officer position. As a Manager I feel good in knowing that we have provided our staff with quality training that makes them safer.
We wanted to provide our officers with next level non-escalation/de-escalation training and we found it with Vistelar. Not only have we trained our department, but we have started to form partnerships throughout our community and combine training as well. We are definitely pleased with Vistelar and their training programs.
Vistelar has been able to boil conflict management down to a simple concept ‘Treat everyone with respect.’ Having this concept at the core of our verbal defense and influence training provides extra tools for our security team members in all areas of their chosen profession.
We used Vistelar’s conflict management training within our agency and with our law enforcement community partners including over 135 emergency room doctors, nurses and registration staff. The goal is to provide consistency of client care entirely through the interaction from law enforcement response to medical care. We have seen immediate results with its use. In addition, we are called less to emergency rooms for police assistance as a result of staff controlling the client interaction from the point of contact.
I wanted to host Vistelar’s conflict management training because in my 30 years of public transportation, I have never seen a more effective training program. Period. From bus operators to administrative staff – this training stuck to their bones. The methods and tenants of this class quickly became part of our culture. It has been 7 years since we received this training and it has lasted the test of time. Both at home and at work, the strategies are not forgotten. WE ALL LOVED IT.
The Vistelar conflict management methods are universal in their application because they’re based on the fundamentals of human behavior. I attended a class with participants from a wide range of disciplines and each of us felt like the training applied to our unique personal situation.
In today's climate, it's very important to Treat People with Dignity by Showing Respect. We have been so pleased with Vistelar's training program that we decided to continue our partnership for life as we enter into a content license deal. Our entire community will benefit from our officers having this important non-escalation/de-escalation training.
87%Reduction in incidents
3xFaster resolution
500+Staff trained
Active Shooter Training
Salvation Army employees trained on how to respond if an active shooter were to attack their building.
I got the powers that be to let me attend the training and I'm so glad I did. It totally translates into the world of transit.
The training provided by Vistelar has empowered staff to focus on safety and further developing their verbal de-escalation skills. Vistelar developed a robust three day training to prepare staff to serve youth in a new and innovative residential care center. The Vistelar team truly cares about safety and ensuring staff understand the skills to effectively intervene during a crisis. The trainers are engaging, knowledgeable, and committed to the staff they are training. Vistelar has been a wonderful partner!
The tactics presented by Vistelar were applicable and effective for our industry. Our participants appreciated learning hands-on techniques that they can apply to safely escape or avoid potentially violent situations. Everyone left feeling more confident in their ability to handle those aggressive customer encounters.