Over the last 35 years, I have attended numerous training programs to help me deal with difficult people and stay safe. The Vistelar program is heads and shoulders the best of the bunch. It’s 6 C’s of Conflict Management framework and systemized structure makes the Vistelar methods easy to learn, remember, and apply.
As a police officer for the last 20 years, I’ve attended many trainings, and I can say that Vistelar’s training is extremely valuable. I along with my department need to be safe. We also must be Safe for the community we serve. Vistelar’s training is the foundation to my safety and I truly believe in Treating People with Dignity by Showing Respect.
Once we implemented the training, it was very clear that situations we are dealing with were far less physical contact and more verbalization.
The instructors genuinely care and [are] preparing us for the worst situations and making sure that we are able to safely handle ourselves. By far the most useful educational class I have ever taken.
The Vistelar conflict management for healthcare professionals training was a needle in a haystack. It is rare to find a training program that incorporates all aspect of human behavior that is innate to an Emergency Department environment. Most training programs are reactionary, teaching nurses and health care staff how to defend themselves against specific behavior and a specific demographic of the population. This program takes a holistic approach and focuses on non-escalation, making it one of the only training programs I’ve reviewed that is proactive rather than reactive. In today’s culture of increasing violence and aggression, this training was exactly what the doctor ordered! Our Emergency Department staff, EMS personnel, and patients/families are safer and more satisfied than ever before. Vistelar made that possible by allowing their training presentation to be adapted in a meaningful way to the needs of our staff. They worked with us and supported us every step of the way. They will be our go-to company for future training and collaborations!