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Keep Reading to Learn More About Vistelar
The best way to learn more about Vistelar is to schedule a Zoom call with one of our conflict management experts where we can listen to your issues and needs and answer your questions. To schedule a call, please call us at 877-690-8230 or submit a Contact Us form.
To learn more before we talk, please keep reading.
Vistelar is a licensing, training, and consulting institute focused on helping organizations build safe and respectful workplaces via verbal and physical conflict management solutions.
We empower teams to safely and effectively identify, prevent, and mitigate all types of conflict, from simple disputes to physical violence. Our training is delivered using online, virtual, and onsite methods of instruction.
The Vistelar Unified Conflict Management System™
- addresses the entire spectrum of human conflict
- is based on the 6 C's of Conflict Management framework
- emphasizes simplicity and universal application with all tactics
- uses consistent principles, methods, and terminology across all training programs
- is the outcome of over four decades of research and real-work experience, with frequent and ongoing enhancements
The result is a system of trauma-responsive tactics that are easy to learn, remember, apply, and teach that delivers these benefits:
- Enhanced customer satisfaction and outcomes
- Decreased injuries and workers’ compensation claims
- Improved emotional, physical, and organizational safety
- Minimized liability and reputational risks
- Reduced absenteeism, poor morale, and turnover
- Lessoned lateral violence (workplace toxicity)
Vistelar has published several books on conflict management with two more coming soon.
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Vistelar can deliver its Unified Conflict Management System™ via the traditional approach to the training business, with packaged curriculum, train-the-trainer training, a workbook purchase requirement, and a requirement for periodic recertification of trainers (Vistelar does not have such a requirement). While this approach is optimal for some clients, it has the following restrictions:
- Training cannot deviate from the defined lesson plan
- Trainers can only be developed by the training vendor
- Vendor-supplied courseware cannot be modified and must be purchased for each student on a periodic basis (or, alternatively, a per-student license is charged which includes the cost of the workbook)
- Training content cannot be incorporated into other training modalities (e.g., online courses, virtual classes of different lengths) by the organization
- Trainers must be periodically recertified by the training vendor (again, Vistelar does not have this requirement)
These restrictions cause obvious issues for many organizations, which is why Vistelar developed its Content License Program. The unique program eliminates all of these restrictions.
With this program, clients select which of Vistelar’s many training programs they want to license (see list below) and — in conjunction with a multi-year, multi-phase, and risk-tier-specific implementation and sustainment program — are granted the right to use the licensed products in a defined territory.
This program offers the following benefits:
Significant Cost Savings — no need to purchase workbooks, online programming, or instructor recertification. Instead, the Licensee can print their own training materials, create their own online courses, and develop their own instructors.
Significant Cost Savings — no need to purchase workbooks, online programming, or instructor recertification. Instead, the Licensee can print their own training materials, create their own online courses, and develop their own instructors.
Infinite Flexibility — white-labeled content accessible via a secure online Licensed Content Portal can be used to best meet the needs of the Licensee’s team, clients, and environments. The Licensee can modify the training and create courseware to precisely align with their mission, values, policies & procedures, brand, historical practices, and budget — as long as the content’s fidelity isn’t compromised.
Maximum Impact — for the benefits of our conflict management training to be fully realized, our training must create permanent changes in employee behavior. Unless workers actually apply the principles and tactics of the Unified Conflict Management System, conflict won’t be prevented and, when it does occur, it won’t be well managed — and the expected benefits will be compromised. These attributes of the Vistelar Content License Program ensure the impact of working with Vistelar is maximized:
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- Multi-year term
- Multi-phase implementation and sustainment
- Availability of
- risk-tier-specific training
- online, virtual, and onsite methods of instruction
- practitioner and train-the-trainer training
- Relentless focus on sustainment
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For many organizations, these benefits make the Content License Program a better option than the traditional approach to the training business.
With the traditional approach, trainers receive a facilitator guide and access to an Instructor Portal with the latest version of the training program slides and videos.
In contrast, with the content license approach, the Licensee receives access to a Licensed Content Portal that includes training manuals, curriculum elements, courseware, videos, photos, and graphics and there is no need to purchase workbooks from Vistelar. In addition, the content license approach eliminates the restrictions of the traditional approach and thus enables the Licensee to
- customize the training content, instruction method, and courseware for each department and/or risk tier within the enterprise (e.g., within a hospital — front-line staff, patient care providers, ED/behavioral health staff, home healthcare personnel, security professionals)
- develop an unlimited number of trainers (with no Vistelar requirement for recertification)
- reproduce printed materials (no requirement to purchase materials from Vistelar)
Vistelar is unique in the marketplace place due to our
- Unified Conflict Management System™
- ability to address the entire spectrum of human conflict
- emphasis on non-escalation (preventing conflict)
- core principle of treating people with dignity by showing respect
- goal of creating permanent changes in employee behavior
- availability of a Content License Program
While the Unified Conflict Management System™ can be delivered using the traditional approach to the training business, for most organizations the unique Vistelar content license is the better option due to the increased flexibility, cost savings, and impact it provides.
A content license was selected as the best option for such healthcare organizations as Kaiser Permanente, Children’s Hospital and Medical Center - Omaha, MercyOne, Duke Health, and the University of Arkansas for Medical Sciences.
“The vision of Vistelar is to make the world safer by teaching everyone how to treat each other with dignity by showing respect and increasing their confidence in managing conflict, crisis, and physical violence.”
Training Programs Available for Content Licensing
Healthcare Workplace Violence Prevention and Intervention Core Training
- Non-Escalation, De-Escalation, and Crisis Management (meets TJC’s “de-escalation” training requirement — designed for all staff)
- Personal Protection and Safety (meets TJC’s “non-physical intervention skills” requirement - designed for patient care providers)
- Positive Interventions and Stabilization (meets TJC’s “physical intervention techniques” training requirement - designed for emergency department and behavioral health staff)
- Behavioral Emergency Response Teams for Healthcare (meets TJC’s “team response to emergencies” training requirement – designed for BERT members and security professionals)
Healthcare Workplace Violence Prevention and Intervention Specialized Training
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Practical Behavior Management for People Experiencing Cognitive Challenges
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Lateral Violence (Workplace Toxicity) Recognition, Prevention, and Management
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Personal Safety for Home Visit Workers
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Active Shooter Preparedness and Response
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Physical Alternatives ( P.O.S.C.®) for Security Professionals
