Client Comments

What I like most about the Vistelar training program is it is different from the ground up than most other training programs. Instead of simply telling learners to “Set Limits,” it helps them learn how to communicate limits effectively with usable scripts. Next, the program offers better defensive and physical management strategies. Oftentimes, training programs will offer “safe” training on how to defend oneself or how to regain physical control of a person acting out in crisis. This training is “safe” in that it limits the realism to hide the fact that it would not be successful if needed in a real-world environment with a real person acting out. Vistelar is different. It’s training is easy to follow and gives the participants real options for both their personal safety AND that of the person in crisis. It’s just better!!

The Vistelar conflict management for healthcare professionals training was a needle in a haystack. It is rare to find a training program that incorporates all aspect of human behavior that is innate to an Emergency Department environment. Most training programs are reactionary, teaching nurses and health care staff how to defend themselves against specific behavior and a specific demographic of the population. This program takes a holistic approach and focuses on non-escalation, making it one of the only training programs I’ve reviewed that is proactive rather than reactive. In today’s culture of increasing violence and aggression, this training was exactly what the doctor ordered! Our Emergency Department staff, EMS personnel, and patients/families are safer and more satisfied than ever before. Vistelar made that possible by allowing their training presentation to be adapted in a meaningful way to the needs of our staff. They worked with us and supported us every step of the way. They will be our go-to company for future training and collaborations!