A Preventative Approach To Workplace
Conflict Management: A Case Study
Safe Workplaces: Strategies for
Violence Prevention in Healthcare
A Case Study
On December 11, 2024, the Minnesota Hospital Association sponsored a one-day seminar titled Safe Workplaces: Strategies for Violence Prevention in Healthcare.
A Vistelar client delivered one of the presentations in which they shared the outcomes of working with Vistelar during the previous two years. These outcomes included a reduction in behavioral restraint use, seclusion incidences, and workers’ compensation-related costs and injuries associated with workplace violence.
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From the Seminar Brochure:
This is a case study of one academic medical center’s journey to change culture by taking a proactive and integrated approach to workplace violence and conflict management. By implementing a program that focuses on treating people, staff, patients, and visitors alike, with dignity by showing respect, we embarked on implementing an evidence-based workplace conflict management program. The initial outcomes included a reduction in the incidence of behavioral restraints and seclusion and a reduction in worker’s compensation-related costs and injuries associated with workplace violence reports.
Learning Objectives:
- Differentiate between a preventative approach and de-escalation and self-defense training.
- Evaluate elements of a holistic workplace conflict management program to change culture in healthcare.
Speakers:
Julibeth Lauren is the system vice president of nursing practice, clinical, and patient education at M Health Fairview. With 35 years of experience as an RN and APRN, she has held leadership roles locally, nationally, and globally. She specializes in nursing practice, patient education, regulatory compliance, and quality and safety initiatives.
Maria Raines is the vice president and chief nursing officer at the University of Minnesota Medical Center, M Health Fairview. With over 26 years of nursing and executive experience, she specializes in hospital operations, strategic planning, Lean Six Sigma, and quality improvement. Maria has held leadership roles at Woodwinds and St. Joseph’s Hospitals.
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