Vistelar's Conflict Management Webinar
The Story Behind the Behavior:
Child-Centered Crisis Response Using BERT at a Children's Hospital
DISCLAIMER: In this presentation may feature fictional characters, places, and events in our scenarios which are products of the author's imagination, and any resemblance to actual persons, living or dead, or actual events, is purely coincidental
Key Takeaways: Your Role Saves Lives
- Observation = protection
- Communication = trust
- Documentation = safety + legal defense
- Emergency readiness + self-care = sustained effectiveness
- “When you protect yourself, you protect your patients.”
Downloadable Resources:
🔗 Patient Care Safety Monitor Simulation — Debrief Guide
🔗 Patient Care Safety Monitor — Safety Pledge
Related Three-Part Blog Series:
Part 1: Understanding the Role of Patient Care Safety Monitors
Part 2: Beyond the Chart—How Communication & Documentation Save Lives
Part 3:Seconds Matter—Emergency Response, Self-Care, and Staying Ready
Get this free copy of the online on-demand Non-Escalation, De-Escalation and Crisis Management for Healthcare course mentioned in the webinar.
This 90-minute course covers our conflict management methodology and is specifically designed for healthcare settings.
As with all of our online courses, this course is available via a content license for uploading to your learning management system.
What I like most about the Vistelar training program is it is different from the ground up than most other training programs. Instead of simply telling learners to “Set Limits,” it helps them learn how to communicate limits effectively with usable scripts. Next, the program offers better defensive and physical management strategies. Oftentimes, training programs will offer “safe” training on how to defend oneself or how to regain physical control of a person acting out in crisis. This training is “safe” in that it limits the realism to hide the fact that it would not be successful if needed in a real-world environment with a real person acting out. Vistelar is different. Its training is easy to follow and gives the participants real options for both their personal safety AND that of the person in crisis. It’s just better!!
Vice President, Security Training & Compliance
Blackstone Consulting, Inc - the principal security provider for Kaiser Permanente
To get Dave Young’s book, Protecting | Patients and Staff: Unarmed Response to Active Shooters in Healthcare | The Playbook for Survival, click on the link to purchase it for a $5 discount and FREE shipping (normally $24.97 + cost of shipping). To get the full discount, simply choose the shipping option shown and it will automatically apply to the final price.
